Order support and returns at Arena Trophy Co
A gamer tag is wrong or a tower cracked. Now what?
Grab the registration export and compare the tag on the award with it. Then check the proof you approved. If the proof was right and the award is not, or a tower or headset accent broke on the way, message Arena Trophy Co with the order reference and photos. A trophy with one squad's roster cannot be handed to another team. When an organizer is not happy with an order, the approved answer is a 100% satisfaction refund. Mention the finals date in your message.
What helps us sort out an esports award problem?
- The order reference plus the tournament, league or season name.
- Which award is affected: its team, its placement and the handle or roster on it.
- Photos of the tag or the break, with the box shown if something cracked in transit.
- The registered spelling of the handle, copied from your sign-up export.
- When the trophy lift or ceremony happens, so we know how much time is left.
Order terms for esports tournament awards
- Before accepting
- Your esports tournament awards are made to the approved specification, so read the cancellation, return and remedy terms in the written quote first. An illustration does not establish a stocked product or a standard return arrangement.
- Reporting an issue
- Contact Arena Trophy Co promptly with the order reference, the affected esports tournament awards, the problem and photographs where useful, and keep the approved proof for comparison.
- Damage or missing items
- Keep the packaging, photograph the package and contents, check the packing list and share the delivery date.
- Changes after approval
- Report a changed “Year” line, date or dimension at once. Whether it can still be made depends on the stage of work and the order terms; any revised cost or schedule is confirmed before proceeding.
- Remedies and refunds
- Arena Trophy Co explains the remedy, any return instructions and processing under your order terms and statutory rights. Wait for those instructions before sending anything back.
Which Arena Trophy Co piece is affected?
Name the piece as the collection does, and check the lines its proof fixed:
- Esports Championship Trophy: Tournament, Team, Placement and Season lines
- Geometric Acrylic Esports Tower Award: Player handle, Tournament, Placement and Year lines
- Controller Motif Acrylic Award: Player, Event, Award and Year lines
- Esports Team Championship Plaque: Team, Competition, Roster and Year lines
- Clear Acrylic Esports MVP Award: Player, Recognition, Event and Year lines
- Streamer Desk Nameplate: Creator, Channel and Tagline lines
- 3D Headset Accent Trophy: Recipient, Award, Event and Year lines
- Perpetual Esports Org Plaque: Organization, Record, Team and Season lines
- Full-Color Esports Event Banner Package: Event, Stage, Award and Year lines
Satisfaction refund: If you are not happy with your order, we offer a 100% satisfaction refund. Contact us with your order reference so we can arrange the next step.
Contact Arena Trophy Co about your order.
Business contact
Arena Trophy Co